FAQ's
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Q. What are the rates for travel on GoVamo?
A. Rates are calculated based on different factors such as distance, frequency, number of riders at a location and type of service you will need, Fill out the Student Inquiry Form.​​
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Q. How do I schedule a ride for my child?
A. At GO VAMO, we prioritize building a communicative and positive relationship with both parents and students. To get started, please complete the **STUDENT INQUIRY** form. Afterward, a GO VAMO representative will reach out to you.
Please note, we are not a ride-sharing service like Uber or Lyft and do not offer on-demand services. For the safety and comfort of all children, an introduction with the child and family must take place either in person or virtually for students in grade 6th thru 12th children. Before transportation services can begin.
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Q. Are the drivers background checked?
A. Yes, GO VAMO requires drivers to be background checked.
Q. Where does my child wait for Pick-up/Drop -off?
A. We provide door to door service. However, it is not permissible for Go Vamo drivers to leave the vehicle, while children are onboard. In addition student in grade 6th-12th may be dropped off curbside on school campuses.
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Q Do you offer a sibling discount?
A Yes, 10% off for each sibling rider. If additional rider is traveling to a different destination.
Contact Go Vamo for rate information.
Q Do you accept travel vouchers or FSA?
A. Go Vamo rides may qualify as an eligible expense with FSA; follow-up with your employer.
PALCO
Q. Are your rates prorated if my child misses a day or there is no school during that week.
A. Once a rider is accepted, we lock in their travel for a school semester. Please note that our weekly rates are not prorated if your child misses a day or if school is closed for a day. The only exceptions are for full-week vacations or closures of three or more consecutive days, such as during winter and spring breaks.
Q. Are you fully licensed and insured?
A. Yes, we are fully licensed and insured.
Q. Should I call if my child is absent or goes home early?
A. Yes, please advise us via phone or text if your child will not be attending. Our operators check the roster and spend time looking for children if they are not present. This often delays our route.
Q. If my child hasn't arrived by the usual time should I call the driver?
A. The parent App tracks the bus. Please refrain from calling during operating hours. To begin with, drivers must not be on the phone while transporting children for safety reasons, IT'S THE LAW. Only call if you child is more than 20 minutes late from the usual arrival time. There may be days where complications have risen and changes to the route must be made to accommodate these last minute changes so that all the children can make it safely to their destinations.
Q. Will the company call to advise me if my child will be arriving later than usual?
A. The parent App tracks the bus. We unfortunately cannot call every parent to advise of these situations as this would cause further delays. If you have any comments or questions, please wait until the route is done.
Q. If necessary, may I call to request a change to my child's pick-up or drop-off?
A. Yes, you may request a change. However, any changes must be made at least 24 hours in advance. Same day changes will not be allowed. These will give us time to see if it is possible to change the route to accommodate you. There may be a difference in fare if the distance is further than the original location. But, we always try to accommodate our client's request as we will be working closely during the year.